Refund and Cancellation Policy

Program Cancellation or Rescheduling by TruePotential PLLC

At TruePotential PLLC, we value transparency and strive to maintain clear communication with our participants regarding our refund policy in the event of program cancellations or rescheduling. Our written policy ensures fairness and addresses the financial concerns of our participants in such situations.

Refund Options for Program Cancellations or Rescheduling

• Full or Partial Refunds: Participants have the option to receive a full refund of the fees paid for the program if they have not selected the 'take the course' option after registration. Once a participant has selected this option no full or partial refunds will be allowed.
• Credit Towards Alternative Courses: Alternatively, participants may choose to apply their credit towards a different course in this platform if the 'take the course' option has not been selected.

Our organization is committed to minimizing program cancellations or rescheduling to the greatest extent possible. In unforeseen circumstances, such as low enrollment or events beyond our control, we will promptly notify participants and provide available refund options.

Participant-initiated Cancellations

At TruePotential PLLC, we understand that participants may need to cancel their registration. Our written policy regarding refunds in such situations considers both a fair approach and the financial commitments associated with the program.

Refund Policy for Participant-initiated Cancellations

• Refund Timeline: Refund eligibility is based on a timeframe set before the program start date, as communicated during registration.
• Partial Refund: Cancellations within the specified timeframe allow participants a partial refund, based on a predetermined schedule considering our incurred costs.
• Non-Refundable Fees: Some fees, like processing or materials costs, may be non-refundable. These fees are communicated clearly to participants during registration.

Participants should review the refund policy before registration. TruePotential PLLC commits to clear communication regarding refunds.

Complaint Resolution Policy

We are dedicated to offering exceptional continuing education services and programs. However, recognizing that concerns may arise, we've established a written policy for addressing and resolving complaints promptly and fairly.

Our Procedure for Addressing Complaints

• Complaint Submission: Participants are encouraged to submit written complaints via email or the designated process highlighted in our communications.
• Acknowledgment and Review: We confirm receipt and initiate a thorough review, assigning a dedicated team for complaint resolution.
• Resolution Process: The complaint undergoes a comprehensive investigation. This might involve reviewing documents, talking with parties involved, and collecting vital data.
• Communication and Updates: We keep the complainant informed throughout the resolution process, updating them on the progress and any required information.
• Resolution and Remedies: After the investigation, an appropriate resolution is determined, which may include corrective actions, program improvements, or specific remedies for the participant.
• Follow-up and Feedback: Post-resolution, we might follow up to ensure satisfaction with the outcome and seek feedback on the resolution process, which aids our service improvement.

We commit to confidentiality, professionalism, and respect throughout the process. We prioritize transparent communication, ensuring that participants feel valued and their concerns are seriously addressed.

Participants should refer to our detailed complaint resolution procedure, either in our communication materials or on our website. We aim for participant satisfaction and continual refinement of our continuing education services and programs.