Refund and Cancellation Policy

Program Cancellation or Rescheduling by TruePotential PLLC

At TruePotential PLLC, we value transparency and strive to maintain clear communication with our participants regarding our refund policy in the event of program cancellations or rescheduling. Our written policy ensures fairness and addresses the financial concerns of our participants in such situations.

Refund Options for Program Cancellations or Rescheduling

• Full or Partial Refunds: Participants have the option to receive a full refund of the fees paid for the program if they have not selected the 'take the course' option after registration. Once a participant has selected this option no full or partial refunds will be allowed.
• Credit Towards Alternative Courses: Alternatively, participants may choose to apply their credit towards a different course in this platform if the 'take the course' option has not been selected.

Our organization is committed to minimizing program cancellations or rescheduling to the greatest extent possible. In unforeseen circumstances, such as low enrollment or events beyond our control, we will promptly notify participants and provide available refund options.

Participant-initiated Cancellations

At TruePotential PLLC, we understand that participants may need to cancel their registration. Our written policy regarding refunds in such situations considers both a fair approach and the financial commitments associated with the program.

Refund Policy for Participant-initiated Cancellations

• Refund Timeline: There are no refunds for credits purchased however, credits purchased can be applied to a different course if the 'take the course' option has not been selected.
• Partial Refund: No partial refunds are allowed for credits purchased.
• Non-Refundable Fees: Fees for credits purchased are not refundable.

Participants should review the refund policy before registration. TruePotential PLLC commits to clear communication regarding refunds.

Grading Policy

All multiple-choice questions in exams for courses must be answered correctly to pass the exam. Participants are allowed unlimited attempts to complete exams, with the ability to review their correct and incorrect responses from previous attempts.

The grade for passing tests is calculated as follows:

• Starting Grade: 100 points for a successfully passed exam.
• Penalty for Failed Attempts: 1 point is deducted for each previous failed attempt.

This grading policy is designed to encourage learning and mastery without penalizing participants unduly for needing multiple attempts. Importantly, grades do not affect the ASHA CEUs earned by ASHA reporting members. CEUs are based solely on course completion, irrespective of exam grades or the number of attempts required.

Complaint Resolution Policy

We are dedicated to offering exceptional continuing education services and programs. However, recognizing that concerns may arise, we have established a written policy for addressing and resolving complaints promptly and fairly.

Our Procedure for Addressing Complaints

• Complaint Submission: Participants are encouraged to submit written complaints by emailing us at tptrainings18@gmail.com.
• Acknowledgment and Review: We confirm receipt and initiate a thorough review, assigning a dedicated team for complaint resolution.
• Resolution Process: The complaint undergoes a comprehensive investigation. This might involve reviewing documents, talking with parties involved, and collecting vital data.
• Communication and Updates: We keep the complainant informed throughout the resolution process, updating them on the progress and any required information.
• Resolution and Remedies: After the investigation, an appropriate resolution is determined, which may include corrective actions, program improvements, or specific remedies for the participant.
• Follow-up and Feedback: Post-resolution, we might follow up to ensure satisfaction with the outcome and seek feedback on the resolution process, which aids our service improvement.

We commit to confidentiality, professionalism, and respect throughout the process. We prioritize transparent communication, ensuring that participants feel valued and their concerns are seriously addressed.

Participants should refer to our detailed complaint resolution procedure, either in our communication materials or on our website. We aim for participant satisfaction and continual refinement of our continuing education services and programs.

Data Management Policy

Information We Collect

TruePotential PLLC, through TherapyConnect CE, collects the following personal information when you register for our services or use the platform:

• First Name
• Last Name
• Email Address
• Phone Number
• Physical Address
  • Street Address
  • City
  • State
  • Zip Code
  • Country
• ASHA ID (for ASHA reporting purposes)

Use of Collected Information

We will use the collected information only for the following purposes:

• Generating Certificates: To provide certificates for completed courses or activities.
• Reporting to ASHA: If requested and authorized by the user, we will report earned CEUs to ASHA (American Speech-Language-Hearing Association).
• Internal Analysis: To gather statistics on platform usage and analyze trends to improve our products and services.

Data Sharing and Disclosure

We are committed to protecting your privacy. We will not share, sell, or disclose your personal information to third parties except in the following cases:

• With ASHA: If you have authorized us to report your earned CEUs to ASHA, we will share your information with them for the purpose of reporting your continuing education units.
• Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests from public authorities, such as law enforcement or government agencies.

Internal Use and Analytics

Your personal information may be used internally for:

• Census and Statistics: To monitor platform usage and improve user experience.
• Product and Service Improvement: To analyze how users interact with the platform, and to enhance and optimize our offerings.

Data Security

We take appropriate measures to protect the personal information you provide. This includes the use of industry-standard security protocols, such as encryption, to protect data during transmission and secure storage practices to prevent unauthorized access.

User Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to any applicable legal or contractual obligations.

If you wish to exercise any of these rights, please contact us using the details below.

Retention of Data

We will retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your information will be securely deleted or anonymized.

Changes to This Policy

TruePotential PLLC reserves the right to update this Data Management Policy at any time. Any changes will be communicated to users via email or platform notification. Please review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns about this policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Email: tptrainings18@gmail.com

By using our platform, you acknowledge and agree to the terms of this Data Management Policy.