TherapyConnect Policies

Courses and trainings

• Enrollment secures your place in a limited-seat group.
• Once applied, enrollment is non-refundable; it may be applied as credit depending on program availability.
• If TruePotential reschedules a session due to operational reasons, an equivalent alternative or credit will be offered.

Clinical consultations

• Consultations are confirmed after payment and slot selection.
• Rescheduling depends on availability and reasonable prior notice.
• Services already delivered (completed session or started monthly support) are non-refundable.

TherapyConnectPRO subscriptions

• Subscriptions are managed via Stripe and renew according to the purchased cycle.
• Access to PRO features depends on active payment status and validity period.

• TherapyConnect supports goals, data sheets, and contact notes; it does not replace professional clinical judgment.
• The case owner validates content, signatures, and local documentation compliance.
• Users must only register information for which they have clinical or administrative authorization.
• AI-generated content is drafting/planning support and must be reviewed before final clinical use.

Data we may store

Account information, academic progress, operational clinical data (goals, records, notes), and billing/payment-processing data.

How information is used

• Service operations (courses, consultations, subscriptions, reports).
• Product improvements, user experience, and internal navigation analytics.
• Legal compliance and, when applicable, authorized academic reporting.

Protection

We apply reasonable security controls and role-based access. Each user should maintain a strong password and not share credentials.

• Complaints are received in writing via the contact email.
• We confirm receipt and follow up with internal review.
• We aim for clear, documented, and timely resolution.